About:
The Premier Lacrosse League (PLL) powered by Ticketmaster is a men’s professional lacrosse league in North America, composed of 8 teams rostered by the best players in the world. Co-founded by lacrosse superstar, philanthropist, and investor Paul Rabil and his brother, serial entrepreneur and investor, Mike Rabil, the Premier Lacrosse League is backed by an investment group composed of Joe Tsai Sports, Brett Jefferson Holdings, The Raine Group, Creative Artists Agency (CAA), Chernin Group, Blum Capital, The Kraft Group, Arctos Sports Partners, and other top investors in sports and media. The PLL is distributed through an exclusive media rights agreement with ABC, ESPN, ESPN2, and ESPN+. The PLL was recognized by Front Office Sports’ 2021 Best Employers in Sports. For more information, visit www.premierlacrosseleague.com and follow on social media: Instagram (@PLL), Twitter (@PremierLacrosse), Facebook (@PremierLacrosseLeague), YouTube (YouTube.com/PLL) and TikTok (@pll).
Company Values:
- Stay grounded
- Think critically
- Encourage creativity
- Persevere through the noise
- Operate like an owner
- Be helpful
Position Overview:
The PLL is looking for a highly motivated and customer-focused individual to join our team as our Customer Experience Associate. The ideal candidate will have prior experience providing exceptional service to our customers, answering questions about our products and services, processing orders and transactions, and resolving issues and technical problems.
Qualifications:
- 1+ years experience working in within e-commerce space
- 1+ years of experience working in customer service and fulfillment operations
- Highly organized and able to prioritize and execute against deadlines
- A love for customer service/delivering a world-class experience
- Familiarity with Google Sheets and/or Excel
- Experience working with Shopify or other e-commerce backend platforms
- Experience working directly with warehouses
- Ability to work Eastern Standard Time schedule
Responsibilities:
- Managing customer communication across all channels that enable customer interactions including email, phone, and social inquiries
- Processing orders and transactions accurately and efficiently: adding sample orders, following up with 3PL regarding inventory issues and shipping status
- Troubleshooting technical issues with products or services and reporting issues that are surfaced by customers or otherwise
- Informing customers about confirmed product and/or service issues
- Proactively monitoring customer feedback on 3rd party marketplaces and compiling opportunities for improvement
Extra Credit:
- Prior experience within sports
Compensation:
- Based on the candidate’s experience, seniority, and location
- $15.50 an hour
We require Covid-19 vaccination. We will consider reasonable accommodations only for valid and documented medical reasons or sincerely held religious beliefs. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.