Job Title: Manager, Player Engagement
Location: Remote
Job Type: Full time
Anticipated Start Date: Immediately
Reports to: Vice President of Lacrosse Compensation: $75,000-$85,000; The total compensation package includes Health, Life, Dental, and Vision Insurance, 401(k) plan, Equity Sharing, Unlimited PTO, and Paid Parental LeaveCompany Values:
- Stay grounded
- Think critically
- Encourage creativity
- Persevere through the noise
- Operate like an owner
- Be helpful
Position Overview:
The Manager of player Engagement is responsible for driving and helping to execute a world-class player experience at the PLL. They will be responsible for leading communications with players, identifying issues or concerns, and working with the PLL Front Office and players to problem-solve and assist with any issues that arise. They will oversee The Player Advisory Council and play an integral role in developing the PLL Alumni Network.
Responsibilities:
- Develop, organize, and execute our player communication strategy
- Manage outreach and all necessary follow-up
- Maintain proactive, routine, and effective communication with our players via a regular cadence of check-ins and follow-ups
- Act as the main point of contact for ad-hoc inbound player requests
- Serve as a liaison between the PLL Front office and our players
- Lead on the town hall meetings
- Report trends and issues upwards
- Hold routine player education sessions on key topics
- Manage and lead on player marketing addendums, ambassadorships, contracts, and other compensation opportunities
- Lead strategy on player identification for addendums, ambassadorships, appearances
- Lead and organize communication with Player Agents.
- Negotiate addendums and ambassador opportunities with the partnerships team
- Lead and manage the Player Advisory Council
- Manage and lead subcommittees
- Individual feedback follow-up
- Lead agenda build and outreach monthly
- Help lead the PLL Alumni network: provide subject matter expertise on priorities, communication, and spearhead outreach
- Quarterly meetings
- Annual alumni weekend
- Monthly outbound comms
- Liaise with BD on alumni prospects/support
- Serve on Committees as requested (ie. Discipline and Conduct, Rules, and Competition, Health and Safety)
- Serve as the league medical liaison on all player medical needs: this includes injury support and communication, care needs, and follow-up, return to play protocols and workers’ compensation
- Lead key Player Off-season initiatives:
- Player wellness
- Home city activations
- Off-season partner activation
- Aggregate feedback from players during the offseason to help the league continue to trailblaze the future of professional sports
- Attend tentpole PLL Game weekends (i.e.All-Star weekend, Alumni weekend, Championship weekend)s
- Lead and organize PLL’s post-playing career placement program
- Other projects as assigned by the Vice President of Lacrosse
Qualifications: At least 5 qualifications (soft and hard skills)
Ideal Candidate:
- Strong interpersonal and communication skills
- Experience in working with athletes, agents, and league and individual sponsors
- Strong conflict resolution background and experience
- Contract review and negotiation skills
- Independent worker who is a strong self-starter and can proactively identify and solve problems
- Ownership and autonomy with given tasks and responsibilities
- Excellent interpersonal ability, including public speaking
- Proactive approach to responsibilities and learning
- Deep understanding of the player experience and priorities
- A hard worker who is a “doer” first; must be ready to roll their sleeves up
- Highly motivated and eager to make an impact on the organization
- Strong conflict resolution skills.